In the event that a product needs to be returned for service, the customer must obtain a Return Materials Authorization number from RVISION, Inc. in advance. RVISION, Inc. will not be able to accept any return/repair shipment without an RMA number.

Here is the typical RMA process:

  1. Customer needs to send unit for evaluation/repair
  2. Customer requests an RMA# from RVision (Use RMA Request Form)
  3. RVision provides RMA#
  4. Customer returns the unit to RVision’s Repair & Maint. Facility
  5. Evaluation, Maintenance, and Repair Process
  6. Customer receives the unit back from RVision.

  1. Request for an RMA Number

    Please Email the RMA Request Form to rma_request@rvisionusa.com or fax it to 408.437.9923. For further assistance, please contact RMA support at 408.200.7881.

    RVISION, Inc. will email or fax the customer the Return Authorization Form with the assigned RMA number.

  2. Return procedures of the unit(s) for evaluation/repair

    Please follow these instructions:

    • A copy of the Return Authorization Form with your RMA number issued by RVISION is requested to accompany the unit.
    • An RMA number must accompany the unit. Please list the RMA number on the outside of the box, and the airway bill
    • Please send the unit back to the manufacturer using FedEx, UPS, DHL, or a courier of your choice, to:

    RVISION, Inc.
    RMA Department
    2365D Paragon Drive
    San Jose, CA 95131
    Attn: RMA NUMBER
    Phone: 408.437.5777