In the event that a product needs to be returned for service, the customer must obtain a Return Materials Authorization number from RVISION, Inc. in advance. RVISION, Inc. will not be able to accept any return/repair shipment without an RMA number.
Here is the typical RMA process:
Request for an RMA Number
Please Email the RMA Request Form to firstname.lastname@example.org or fax it to 408.437.9923. For further assistance, please contact RMA support at 408.200.7881.
RVISION, Inc. will email or fax the customer the Return Authorization Form with the assigned RMA number.
Return procedures of the unit(s) for evaluation/repair
Please follow these instructions:
2365D Paragon Drive
San Jose, CA 95131
Attn: RMA NUMBER